Privacy Policy
Effective Date: 2025-10-17
Last Updated: 2025-10-17
Introduction
inbxd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our email deliverability services.
Information We Collect
Information You Provide to Us
Account Information: Name, email address, company name, phone number, billing information
Service Data: Email domains, ESP configurations, campaign data, deliverability metrics
Communication Data: Messages you send us through contact forms, support tickets, or email
Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
Information We Collect Automatically
Usage Data: How you interact with our website and services
Device Information: IP address, browser type, operating system, device identifiers
Cookies and Tracking: Website analytics and performance data (see Cookies section below)
Information from Third Parties
Email Service Providers: Deliverability data, campaign metrics, and email configurations when you connect your ESP
Integration Partners: Data from connected platforms like Klaviyo, Mailchimp, Shopify, etc.
How We Use Your Information
We use your information to:
Provide and improve our email deliverability services
Monitor and optimize your email performance
Process payments and manage your account
Provide customer support and technical assistance
Send service-related communications and updates
Comply with legal obligations and protect our rights
Develop new features and services
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share data with trusted third-party service providers who help us operate our business:
Payment processors (Stripe, PayPal)
Email service providers for our own communications
Analytics providers (Google Analytics)
Customer support tools
Cloud hosting providers
Legal Requirements
We may disclose your information if required by law or to:
Comply with legal process or government requests
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our Terms of Service
Business Transfers
If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your information:
Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure data centers and infrastructure
Employee training on data protection
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Account data: For the duration of your account plus 7 years for financial records
Service data: For the duration of your subscription plus 2 years
Communication data: For 3 years after last contact
Analytics data: For 2 years in aggregated form
Your Rights and Choices
Depending on your location, you may have the following rights:
Access and Portability
Request access to your personal information
Receive a copy of your data in a portable format
Correction and Updates
Correct inaccurate or incomplete information
Update your account information at any time
Deletion
Request deletion of your personal information
Close your account and remove associated data
Restriction and Objection
Restrict processing of your information
Object to certain uses of your data
Opt-Out
Unsubscribe from marketing communications
Disable certain cookies and tracking
To exercise these rights, contact us at [privacy@inbxd.com].
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and features
Measure marketing campaign effectiveness
Types of Cookies We Use
Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements
You can manage cookie preferences through your browser settings or our cookie banner.
International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place:
Standard Contractual Clauses for EU data transfers
Adequacy decisions by relevant authorities
Other approved transfer mechanisms
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
California Privacy Rights (CCPA)
California residents have additional rights:
Right to know what personal information is collected and how it's used
Right to delete personal information
Right to opt-out of the sale of personal information (we don't sell personal information)
Right to non-discrimination for exercising privacy rights
European Privacy Rights (GDPR)
If you're in the European Economic Area, you have additional rights under GDPR:
Lawful basis for processing (legitimate interest, contract performance, consent)
Right to withdraw consent at any time
Right to lodge a complaint with supervisory authorities
Data Protection Officer contact: [dpo@inbxd.com]
Third-Party Services
Our website and services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. Please review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We'll notify you of material changes by:
Posting the updated policy on our website
Sending email notification to registered users
Displaying a notice on our platform
Continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Email: privacy@inbxd.com
For EU residents, you can also contact our Data Protection Officer at dpo@inbxd.com.
This Privacy Policy was last updated on 2025-10-17 and is effective as of 2025-10-17.